Often in Enterprise Search engagements we run into situations where we are crawling information from different sources, but meta-data that is shared between the different sources are just a bit different. As an example, a practice group in the Document Management System is presented differently in your Human Resources system.
While some inconsistencies can be fixed using the search software such as Recommind, we generally recommend that the data be cleaned at the source. This allows the data to be presented consistently and cleanly wherever the end user is finding the data.
Data clean-up is tedious and usually at the bottom of the firm’s priorities and therefore difficult to budget for. If you are considering Enterprise Search as a solution, this could be the opportunity to plan ahead and build that effort into your Enterprise Search project plans. Clean data will benefit many other initiatives, including portals and other information and knowledge consolidating solutions.